What happens once I contact you?

When you contact us via our website, phone, email, or Psychology Today. Our intake specialist will respond and set up a time to chat briefly by telephone. We will ask you which number we should use to contact you.


Will I be talking to the therapist I’ll work with on this first call?

The initial contact you have with our practice could be the therapist you get connected with. It will depend on your preferences, schedule requirements, insurance coverage (to be sure your therapist is paneled on your insurance) and the areas of speciality that will best fit your needs. Rest assured, we will make every effort to ensure that the therapist you match with will be one you will feel good about.


What will we talk about on the phone call?

We’ll start by addressing potential logistical bases: your schedule, insurance & payment. Then we’ll talk about what you are looking for and your reasons for seeking therapy. There is also an opportunity for you to ask questions. If for some reason things don’t seem like a good fit for you, we will offer you referrals.

If you decide you would like to proceed, we’ll confirm your email address and send you a link to the Hawthorne Tree Psychotherapy practice portal. In this email there will be a code you can use to log in. In the portal, there are a few documents to review and sign electronically, demographic information to complete (including your insurance information) and an intake form. This takes 15-20 minutes. We’ll also ask you to email us a pics of the front and back of your insurance card. Our portal is HIPAA compliant, as is our email, so your information is secure.


Scheduling an appointment.

Once our system alerts us that you completed the portal documents, we’ll check your insurance benefits (if applicable). After that we’ll contact you via email to introduce you to your therapist, let you know estimated cost per session, and offer you appointment options. Once scheduled, you will get a confirmation email with logistics like getting to our offices, how to enter the building and where to wait when you arrive.


What happens in the first appointment?

In your first appointment, you and your therapist will meet for 45-60 minutes to discuss your concerns. Your therapist may take notes in this meeting and ask you questions similar to those on our intake form. There will be time for you to ask questions and talk about what is most important to you.